Delete your Elevis account

Elevis is provided by ELEVIS LTD. You can request deletion of your account and associated data from the app or by email. You do not need to keep a paid subscription to make a request.

Request deletion in Elevis

1. Sign in to Elevis on Android or at portal.elevis.co.uk.
2. Open Account, then Data Centre or Privacy.
3. Select Request deletion and provide the requested confirmation.

The account portal also provides a full account-deletion control under Privacy → Account deletion. It asks for your password, disables the account immediately, signs out its sessions, and queues the verified request for deletion.

Request deletion without signing in

Email privacy@elevis.co.uk from the address registered to your Elevis account. Use the subject “Elevis account deletion request”. We may ask for limited information to verify that the account belongs to you before acting.

Data deleted with the account

Once the verified request is completed, Elevis deletes or irreversibly anonymises the active account profile and user-entered information associated with it, including:

• weight, measurement, check-in and treatment records;
• medications, dose history, side-effect entries and supply records;
• reminders, goals, sharing permissions and optional progress photos;
• active sessions, notification preferences and other account settings.

Data that may be retained

Some limited records may be kept where required for legal obligations, payment and dispute records, fraud prevention, security, or accountability. Current principal retention periods include:

• short-lived privacy export files: 7 days;
• support attachments: 180 days;
• login and download security records: 365 days;
• support conversations: 365 days;
• security events: 730 days;
• audit records: up to 2,555 days where required for accountability.

Deleted-account records are retained for up to 30 days after completion before final removal. Residual encrypted backup copies may remain inaccessible until the applicable backup rotation completes. Retained information is restricted to its stated legal, security, billing, or operational purpose and is not used to continue providing the deleted account.

Delete particular data without deleting your account

You can remove supported tracker records directly in Elevis or submit an erasure request from Account → Data Centre. You can also email privacy@elevis.co.uk and specify the records you want deleted. Requests are handled within the applicable legal period after identity verification.

Before deleting

If you want a copy of your records, create an export from the Data Centre before submitting the deletion request. If a request was made accidentally, contact privacy@elevis.co.uk promptly.