Terms and Conditions

Effective 11 August 2026 · Version 2026-08-11

Service and eligibility

These terms govern the Elevis website, portal, Windows application, support and Premium subscription supplied by ELEVIS LTD (company number 17368447). You must be at least 18 and able to enter a contract to create an account. Keep your details accurate and your sign-in credentials private.

Not medical care

Elevis stores and presents information you enter. It does not diagnose, prescribe, verify a dose, monitor you clinically or replace a clinician, pharmacist, product leaflet or emergency service. In an emergency call 999; for urgent UK medical help use NHS 111.

Acceptable and fair use

Do not misuse the service, probe or evade security, upload malicious or unlawful content, impersonate others, interfere with availability, scrape accounts, or use support to threaten or harass. Premium AI Health Journal generation is limited to 20 summaries per calendar month. We may apply proportionate limits to unusually intensive automated requests to keep the service reliable; limits will not prevent access to your existing records, privacy controls or a human support route.

Subscriptions

Premium includes the features shown before purchase. New customers may receive one 14-day trial. Unless cancelled, a subscription renews monthly or yearly at the price and interval shown by Stripe before confirmation. Manage or cancel through Billing; cancellation stops future renewal and access normally continues to the paid-through date. Promotions and complimentary days may have stated eligibility, expiry and redemption limits and have no cash value. Statutory consumer rights are not excluded.

Your records and content

You retain rights in content you enter. You give Elevis permission to host, process, back up and display it only as needed to provide, protect and support the service. You are responsible for accuracy and for having authority to upload content. Do not upload another person’s health information without a lawful basis and their appropriate permission.

Availability and changes

We aim for a reliable service but maintenance, security events and third-party outages can interrupt it. Keep independent copies of records needed for appointments or treatment decisions. We may change features for security, legal or product reasons and will give reasonable notice of materially adverse changes where practicable.

Suspension and ending service

We may restrict an account where reasonably necessary for security, misuse, non-payment or law, with notice where appropriate. You can cancel Premium and request account deletion. Provisions intended to survive—such as accrued payment obligations, intellectual property and liability terms—continue.

Liability

Nothing limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud, or applicable consumer rights. Subject to that, Elevis is not responsible for treatment decisions, inaccurate user-entered information, or losses that were not reasonably foreseeable when the contract began. These terms are governed by the laws of England and Wales; mandatory consumer jurisdiction rights remain available.

Contact

Questions: legal@elevis.co.uk. Support: support@elevis.co.uk.